Handle calls anywhere
Make audio or video calls, transfer callers, check voicemail and access your call history from the same app.
- Hold, mute, transfer and record calls
- Ring apps and desk phones together
- Move an active call between devices
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Every conversation.
Unicaas Cloud Phone System
Every conversation.
One connected team.
Bring business calls, video meetings and messaging together. Keep your extension with you, help callers reach the right person, and give your team one place to stay connected.
Download the product brochure (PDF)Calls Meetings Messaging
Work from your desk.
Or away from it.
Your business extension follows you on web browsers, Windows, macOS, iOS and Android. Keep your work conversations connected without giving out your personal number.
Meet and collaborate
Move between a call, team chat and a video meeting without switching to a separate communications platform.
- Screen sharing and meeting chat
- Team messages and file sharing
- Presence status and shared contacts
Bring your desk phone along
Pair the desktop or web app with your desk phone to dial and control calls from your computer.
- Click-to-call from web pages
- Desk phone control through CTI
- Operator panel for active calls
For customer-facing teams
A clearer path from
“hello” to help.
Give callers useful choices, route them to the right team and see what is happening in your queues.
See the call center tools in a demoRoute calls with purpose
Use auto attendants, self-service IVR, ring groups, business hours and queue strategies such as round robin or least recent. Offer callbacks when lines are busy.
Keep the whole queue in view
See agent activity in the queue panel and real-time wallboard. Review historical or scheduled reports on queues, agent performance and service levels.
Support your agents
Use call recording and coaching tools such as listen, whisper and barge-in. Review missed calls, greetings, hold music and post-call surveys.
Connect from your website
WebRTC calling, APIs and SDKs support click-to-call buttons and calling features inside your own applications.
Keep the context.
Connect the conversation.
Bring customer history into your calls and messages. Connect the phone system to the tools your team already uses.
CRM and helpdesk
Identify incoming callers, open their contact record, log calls and create contacts for unknown numbers.
Microsoft and directory services
Use the Unicaas app within Microsoft Teams, connect Outlook, and support user sync and single sign-on through Microsoft 365, Azure AD or Active Directory.
The brochure describes a Teams app integration that does not require an extra Teams Phone license or middleware. Licensing and deployment fit are confirmed with your proposal.
Easy to manage.
Ready to keep working.
Manage extensions, call rules and user access from a central administration portal, with reporting and security controls close at hand.
Set up and manage
- Point-and-click rules and auto attendants
- IP phone auto provisioning
- Role and extension-group permissions
- Usage dashboards, reports and event alerts
- Backup, restore and bulk import/export
Protect communications
- SRTP and TLS call encryption
- Two-factor account sign-in
- IP defense and anti-hacking blocklists
- Password policies and access controls
- Outbound call frequency limits
Plan for availability
Cloud hosting, redundancy and failover options help keep communications available. We match the deployment to your business requirements.
Cross-region disaster recovery is available with the software edition only and requires an additional PBX redundancy server. Redundancy options depend on deployment.
Built around the way
your business works.
From a mobile team to a busy reception desk, choose the communications tools that fit your day.
Healthcare
Connect patient-facing teams, keep staff reachable on mobile and support video appointments.
- Patient-focused call routing
- Mobile access for doctors and staff
- Secure, encrypted communications
Hospitality
Connect the front desk, staff and guest rooms, with supported hotel-management integrations.
- Reservation calls and operator panel
- Wake-up calls, check-in/out and billing
- Hotel PMS integration on appliance and software editions only
Education
Connect campuses, classrooms and support teams through one communications platform.
- Unified directory and conferencing
- Scheduled announcements and emergency alerts
- SIP intercom, paging and access-control integrations
Features and license plans
Choose the capabilities
your team needs.
The product brochure lists Standard, Enterprise and Ultimate licenses. We’ll confirm the right plan, supported integrations and deployment options in your proposal.
StandardEnterpriseUltimate
Take a closer look
The full product brochure.
Ready to share.
Explore the apps, calling tools, integrations, industry examples and feature list in the 11-page Unicaas Cloud Phone System brochure.
Prefer to talk? Call (408) 444-5020 or email [email protected].